Privacy policy
Privacy Policy
Last updated: 15 May 2026
This Privacy Policy explains how Listen Up Audio Ltd ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website listen-up-audio.com or our products and services (the "Service").
We are committed to protecting your privacy and handling your data transparently and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Listen Up Audio Ltd is a private limited company registered in England and Wales.
- Company name: Listen Up Audio Ltd
- Company number: 17222872
- Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Contact email: support@listen-up-audio.com
Listen Up Audio Ltd is the data controller for the personal information described in this Policy.
What Information We Collect
We collect the following types of personal information:
Information you provide directly
- Account details: name, email address, password (encrypted), and account preferences when you create an account.
- Communications: the content of emails or messages you send us (for example, support requests or feedback).
- Marketing consent: your preferences for receiving email communications.
Information collected automatically
- Usage data: information about how you interact with our website (pages visited, time spent, links clicked).
- Device and browser data: IP address, browser type, operating system, device type, screen resolution.
- Cookies and similar technologies: see our Cookie section below.
Information from third parties
- Payment information: when you subscribe or purchase, payment details (card information, billing address) are collected and processed by our payment provider, Lemon Squeezy, which acts as merchant of record. We do not store your full payment card details ourselves. We receive transaction information (purchase amount, date, products purchased, subscription status) from Lemon Squeezy to manage your account.
- Plugin activation data: when you activate our plugins, our licensing system records a device identifier and activation status to enforce our licensing terms (see Section 5 of our Terms of Service).
How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal basis under UK GDPR |
|---|---|
| Creating and managing your account | Performance of a contract |
| Providing access to ListenUp Access and our products | Performance of a contract |
| Processing payments and managing subscriptions (via Lemon Squeezy) | Performance of a contract |
| Sending essential account communications (receipts, renewal reminders, service updates) | Performance of a contract |
| Sending marketing emails about new products and offers | Consent (you can unsubscribe at any time) |
| Providing customer support | Performance of a contract / Legitimate interest |
| Detecting and preventing fraud, abuse, and unauthorised access | Legitimate interest |
| Improving our products and services through analytics | Legitimate interest |
| Complying with legal obligations (tax, accounting, regulatory requirements) | Legal obligation |
Who We Share Your Information With
We do not sell your personal information.
We share information with the following third parties to operate our Service:
- Lemon Squeezy — our payment processor and merchant of record. They handle payment processing, tax collection, invoicing, and subscription management. See Lemon Squeezy's privacy policy.
- Email marketing platform — used to send marketing and transactional emails. The platform processes email addresses and names on our behalf.
- Shopify — our website and storefront platform. Processes data necessary to operate the site.
- Analytics providers (such as Google Analytics) — to understand how our site is used. Only operates if you consent via our cookie banner.
- Customer support tools — to manage and respond to support requests.
- Hosting and infrastructure providers — for cloud storage, content delivery, and licensing servers.
All third-party processors are bound by data processing agreements that require them to handle your information in accordance with UK GDPR.
We may also share information when required by law (for example, to comply with a court order or regulatory request), or to protect the rights, property, or safety of Listen Up Audio Ltd, our customers, or others.
International Transfers
Some of our third-party processors (including Lemon Squeezy) are based outside the UK. When we transfer your personal information outside the UK, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the UK Information Commissioner's Office;
- Adequacy decisions where the destination country is deemed to provide adequate data protection;
- Other lawful transfer mechanisms under UK GDPR.
How Long We Keep Your Information
We retain your personal information only for as long as necessary:
- Active account data — for as long as your account is active and for a reasonable period afterwards to handle any service-related queries.
- Transactional and tax records — at least 6 years, as required by UK tax and accounting law.
- Marketing communication preferences — until you unsubscribe or request deletion.
- Support communications — typically 2-3 years after the last interaction.
- Plugin activation logs — for as long as needed to enforce our licensing terms.
When your information is no longer needed, we securely delete or anonymise it.
Your Rights Under UK GDPR
You have the following rights regarding your personal information:
- Right of access — request a copy of the personal information we hold about you.
- Right to rectification — request correction of inaccurate or incomplete information.
- Right to erasure — request deletion of your personal information ("right to be forgotten"), subject to legal retention obligations.
- Right to restrict processing — request that we limit how we use your information in certain circumstances.
- Right to data portability — request a copy of your information in a portable format.
- Right to object — object to processing based on legitimate interests, including direct marketing.
- Right to withdraw consent — for any processing based on your consent, you can withdraw consent at any time.
- Right to complain — lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we have mishandled your information.
To exercise any of these rights, contact us at support@listen-up-audio.com. We will respond within one month, or explain if more time is needed.
Cookies
Our website uses cookies and similar technologies to:
- Keep you logged in to your account;
- Remember your preferences;
- Analyse site usage and improve our service;
- Provide secure checkout via Lemon Squeezy.
When you first visit our site, you will see a cookie banner allowing you to accept or reject non-essential cookies. Essential cookies (those needed for the site to function) cannot be disabled.
You can also manage cookies through your browser settings.
Marketing Communications
We send marketing emails only with your consent. You can unsubscribe at any time by:
- Clicking the "unsubscribe" link at the bottom of any marketing email;
- Emailing us at support@listen-up-audio.com requesting removal.
Unsubscribing from marketing does not affect essential service communications (such as billing receipts, renewal reminders, and account notifications).
Security
We take reasonable measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (HTTPS / TLS);
- Encrypted password storage;
- Limited access to personal data on a need-to-know basis;
- Regular security reviews of our systems and third-party processors.
While we make every effort to protect your information, no method of transmission or storage is completely secure. In the event of a data breach affecting your information, we will notify you and the ICO within 72 hours where required by law.
Children's Privacy
Our Service is not directed at children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do:
- We will update the "Last updated" date at the top of this page;
- For material changes, we will notify subscribers by email at least 30 days in advance.
Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
ICO Status
Listen Up Audio Ltd uses personal information primarily for direct marketing of our own products and services and for keeping basic business accounts and records. Under the Data Protection (Charges and Information) Regulations 2018, organisations that process personal information only for these purposes are exempt from paying the data protection fee to the UK Information Commissioner's Office (ICO).
We remain a data controller under UK GDPR and the Data Protection Act 2018, and we comply with all applicable data protection obligations regardless of our ICO fee exemption status. Our exemption from the fee does not affect your rights under UK data protection law as set out in this Policy.
Contact
For any questions about this Privacy Policy or how we handle your personal information, contact us at:
Listen Up Audio Ltd 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@listen-up-audio.com Company number: 17222872
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office:
Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Website: ico.org.uk Helpline: 0303 123 1113
This Privacy Policy was last updated on 15 May 2026.